Frequently Asked Questions

Q. What time is check-in/check-out?
A.
  Check-in is at 4:00 PM and check-out is at 10:00 AM. 
 
Q. Can I request a late check out? 
A.
  Occasionally, late check outs can be arranged, however, the guest will be assessed a late check out fee of 1/2 nights stay.  If a guest remains on property without prior approval from rental manager, they will be assessed a $20 late check out fee for every half hour up until 12pm.  If a guest remains in the property property past 12pm on the day of their check out, they will be assessed a late check out fee of half nights stay plus the incurred fees up to that point.
 
Q. What do I need to bring?
A
All properties will be stocked with toilet paper, paper towels, dish soap, dishwasher detergent, trash bags, and hand soap.  Most properties also supply all linens and towels.  You will need to bring any type of personel hygeine products, including bath soaps and shampoos.  All kitchens will also be fully stocked to prepare meals.
 
Q. Where do we take our trash?
A.
  Some properties have dumpsters within the neighborhood for house hold trash.  Please ask your rental manager for the location of the dumpsters if you need to dispose of your trash.  If you are staying for over 3 nights and you need to dispose of your trash during your stay, please contact your rental manager to arrange the trash to be picked up.
 
Q. Can I bring pets?
A.
Pet policy varies by property. Please inquire about the pet policy for your desired location.
 
Q. Is there a maximum number of people allowed at the property?
A.
The maximum number of people allowed at each property is the maximum sleeping occupancy which is outlined in the Guest Agreement. For convenience, each listing on our website also specifies how many occupants a property accommodates.
 
Q.  Who do I contact if I have an issue at the property?
A.
 Please contact your rental manager by phone, text, or email.  If you have a life threatening emergency please contact 911 immediately.

Q.  Is there heat and air-conditioning in my rental property?
A.  All of our rental properties have heat. Our vacation homes do not have air conditioning since western Maine boasts an average daily temperature of 62.4 degrees Fahrenheit during the summer months.